PACI Headquarters South Surra — Location, Hours and Services

The PACI Headquarters South Surra is the main office of the Public Authority for Civil Information (PACI) in Kuwait. It handles Civil ID issuance and renewal, birth and death registration, marriage certificates, and civil records for all citizens and residents. The building operates Sunday to Thursday with a morning shift of 8:00 AM to 1:00 PM and an afternoon shift of 3:00 PM to 7:00 PM. Friday and Saturday are closed.

What to Do Now

1. Check the timings table below for your visitor category
2. Book your appointment through the Meta Kuwait platform before visiting
3. Call 1889988 to confirm document requirements before your trip

PACI South Surra Working Hours

The headquarters operates a split-shift schedule five days a week. Citizens and expats have separate service windows — knowing which applies to your visit prevents a wasted trip.

Kuwaiti citizens access registration and service counters during the morning shift — 8:00 AM to 1:00 PM. Expat residents access their designated counters during the afternoon shift — 3:00 PM to 7:00 PM. Civil ID card collection is available to both groups during both windows — 10:00 AM to 1:00 PM and 3:00 PM to 7:00 PM.

PACI South Surra does not operate on Fridays, Saturdays, or official Kuwait public holidays including Eid Al Fitr, Eid Al Adha, Kuwait National Day, and Liberation Day.

On busy days at South Surra — particularly Sundays and Mondays — security staff stop issuing tokens 30 to 60 minutes before the posted closing time when the queue reaches capacity. Arriving by 7:30 AM for the morning shift or precisely at 3:00 PM for the afternoon shift is the most reliable way to secure a token and avoid being turned away.

What PACI South Surra Headquarters Handles

The Public Authority for Civil Information (PACI) manages all civil records in Kuwait South Surra is the main branch where the full range of services is available.

Services handled at the South Surra headquarters include:

1. Civil ID issuance and renewal — new cards, renewals, lost card replacements, damaged card replacements
2. Civil ID photo updates — biometric updates and photo change requests
3. Birth registration — newborn registration for citizens and residents
4. Death certificates — registration and issuance
5. Marriage certificates — issuance for civil records
6. Nationality corrections — name corrections and nationality record updates
7. Address updates — registered address changes on PACI records
8. Civil records — family record enquiries and documentation

Not every service at South Surra requires an in-person visit. As of 2026, PACI provides many of these services through the online portal at paci.gov.kw and the Sahel app. Full details on what is available online are on our PACI online services page.

PACI South Surra Location and How to Get There

The PACI South Surra headquarters is located in the Surra district of Kuwait City. It is the primary PACI building and the highest-volume civil services office in Kuwait.

Public Authority for Civil Information (PACI) Head Office Ministries Area, Block 1, South Surra, Hawally Governorate, along the 6th Ring Road Kuwait.

Several public bus routes serve the area near the headquarters. Routes 39A, 21A, 51, 187, 7X, 88, and 16X pass within walking distance of the building — travel time from central Kuwait City departure points is approximately 50 minutes to 1 hour 15 minutes, depending on the route and time of day.

Parking at South Surra fills quickly during the morning shift. The car park reaches capacity by 8:30 AM on most weekdays. Arriving before 7:45 AM or using public transport avoids the parking problem entirely.

How to Book an Appointment at PACI South Surra

Appointments for service transactions at PACI South Surra are booked through the Meta Kuwait platform. Walk-in is accepted for Civil ID card collection — no appointment is needed once you receive the PACI SMS confirmation that your card is ready.

Booking steps on Meta Kuwait

1. Log into the Meta Kuwait platform with your credentials
2. Click Appointments
3. Select Public Authority for Civil Information (PACI)
4. Choose the service you need
5. Select a date and time
6. Choose PACI South Surra as your location
7. Review and Submit

Appointment slots at South Surra are released in batches. Slots for the following week typically become available on Thursday evening — checking the platform late on Thursday or early Friday morning gives the widest selection.

PACI South Surra Ramadan Timings

During Ramadan, PACI South Surra operates on significantly reduced hours in line with the Kuwait government directives.

Ramadan timings shift each year slightly based on the official government circular. Confirm current hours directly with PACI on 1889988 before visiting during Ramadan — the timings above are based on recent years and may vary.

The first working day after Eid Al Fitr is consistently the busiest day of the year at South Surra. Arriving at opening time on that day is essential to avoid very long queues. For complete PACI timings across all branches, see our PACI timing page.

PACI South Surra Contact

The unified PACI contact number is 1889988. This number covers all branches, including South Surra and handles enquiries about working hours, appointment status, document requirements, and specific service eligibility.

Calls are received during official working hours only — Sunday to Thursday, 8:00 AM to 1:00 PM, for the morning shift. The line does not operate during the afternoon shift or on weekends.

For a full list of PACI services, online alternatives, and contact options across all branches, see the PACI Kuwait guide.

FAQs:

1. What documents do I need to bring to PACI South Surra

Document requirements vary by service type. For Civil ID renewal, bring your original Civil ID, original passport with a copy, two recent passport photos meeting PACI specifications, blood type record, and a service envelope. For address changes, bring your lease contract, recent utility bill, and original Civil ID. Confirm exact requirements for your specific transaction by calling 1889988 before visiting — requirements are updated periodically without public announcement.

2. Is parking available at PACI South Surra headquarters

Parking is available at the South Surra headquarters but fills quickly during the morning shift. The car park is typically at capacity by 8:30 AM on weekdays. Residents visiting during the afternoon shift generally find parking easier — the car park clears significantly between the two shifts. Public bus routes 39A, 21A, 51, 187, 7X, 88, and 16X serve the area and provide a reliable alternative to driving.

3. Can I complete PACI services without visiting South Surra in person

Many PACI services are available online through the PACI portal at paci.gov.kw and the Sahel app — including Civil ID renewal, status checks, validity checks, fee payment, and address updates. An in-person visit to South Surra is required for services that involve biometric verification, photo updates, first-time newborn registration, and certain name or nationality corrections. The PACI portal will indicate whether your specific transaction requires an in-person appointment.